Returns & ExchangesWe encourage everyone to try our products risk-free for 30 days. If you are not satisfied with your products you may return or exchange them within 30 days of purchase for a full refund of the purchase price or exchange for a different shade or product.
The original shipping fee is not refundable. Shipping costs for the return will be your responsibility. We encourage you to ship using a method that will allow you to track your package. Please include a copy of your invoice or your order number along with any items and the product box or lot code to the address below:
1263 Main St.
Green Bay, WI 54302
All returns & exchanges are processed within 24 hours of being received. Please allow up to 3 business days for the credit to post to your bank statement.
Please note that Au Naturale's return & exchange policy does NOT apply to limited time offers, special promotions, travel size, samples and sample kits. Individual products purchased within a kit or collections are not eligible for individual credit.
Au Naturale reserves the sole right to determine whether items qualify for return & exchange, credit or refund. Only products purchased directly from www.aunaturaleglow.com are eligible for consideration. Product that has been purchased from a retail location will not be considered for credit or refund. Products which are not eligible for return or exchange will not be returned to sender and will not be eligible for credit.
*Orders which exceed $300 are eligible for a return of no more than 60% of the order's total value, after discounts.
IN THE EVENT OF ANY PERCEIVED ABUSE(S) OF Au Naturale's SATISFACTION GUARANTEE, TO BE DETERMINED AT THE SOLE DISCRETION OF Au Naturale ORGANIC BEAUTY, A RETURN OR EXCHANGE MAY NOT BE HONORED