Returns & Exchanges
If you are not satisfied with your order, you may return or exchange your unused products in their unopened original packaging within 30 days of the original purchase date for a full refund of the purchase price. If you would rather opt for an exchange of equal or lesser value, we will issue a store credit for the original item price. In the event of a sale, the store credit will be issued reflecting the sale price of the item bought.
Au Naturale is not responsible for return shipping costs. The original shipping fee is not refundable. We encourage you to ship using a method that will allow you to track your package. Please include a copy of your invoice or your order number along with any items and the product box or lot code to the address below:
1263 Main St.
Green Bay, WI 54302
Au Naturale reserves the sole right to determine whether items qualify for return & exchange, credit or refund. Au Naturale's return & exchange policy does NOT apply to third party retailers, limited time offers, special promotions, travel size, samples or sample kits. Products purchased within a kit or collection are not eligible for individual credit. Only products purchased directly from www.aunaturalecosmetics.com are eligible for consideration.
*Orders which exceed $300 are eligible for a return of no more than 60% of the order's total value, after discounts.
*International orders have 60 days for returns/exchanges. If you would rather opt for an exchange of equal or lesser value, we will issue a store credit for the original item price.
IN THE EVENT OF ANY PERCEIVED ABUSE(S) OF Au Naturale's SATISFACTION GUARANTEE, TO BE DETERMINED AT THE SOLE DISCRETION OF Au Naturale Cosmetics, A RETURN OR EXCHANGE MAY NOT BE HONORED.